Terms of Service

1. Acceptance of Terms

By accessing or using DetailFlow, you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform. These terms apply to all users including detailing business owners and their customers.

2. Description of Service

DetailFlow is a SaaS platform providing auto detailing businesses with tools to manage bookings, accept payments, communicate with customers, and operate online. We provide software only — we are not a detailing company and do not employ detailers.

3. Account Registration

To use the Platform as a business owner you must create an account and complete verification, including a one-time non-refundable $5 identity verification fee. You agree to:

• Provide accurate and complete information during registration
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity under your account

4. Subscription and Billing

Access to the Platform requires an active paid subscription. By subscribing you agree to:

• Pay the applicable subscription fee for your selected plan
• Automatic renewal at the end of each billing period
• Subscription fees are non-refundable except where required by law
• Immediate loss of access if your subscription lapses or is cancelled

We reserve the right to change pricing with 30 days advance notice via email.

5. Payments and Stripe

All payments are processed through Stripe. By using payment features you also agree to Stripe terms of service at stripe.com/legal. DetailFlow is not responsible for payment processing errors, disputes, or chargebacks handled by Stripe.

Customer payments to detailing businesses are transactions between the business and their customer. DetailFlow facilitates but is not a party to those transactions.

6. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable laws or regulations
• Engage in fraudulent, deceptive, or misleading practices
• Harass, abuse, or harm other users or customers
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to any part of the Platform
• Use the Platform for any purpose other than operating a legitimate detailing business

7. Data and Privacy

We collect and process data as described in our Privacy Policy. By using the Platform you consent to our data practices. You are responsible for data you collect from your customers and must comply with all applicable privacy laws including GDPR and CCPA where applicable. Do not store sensitive payment data outside of Stripe.

8. Intellectual Property

DetailFlow and its original content, features, and functionality are owned by DetailFlow and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Platform without express written consent. You retain ownership of your business data and customer information uploaded to the Platform.

9. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, fraudulent activity, or behavior harmful to the Platform or other users. Access ceases immediately upon termination. You may export your data within 30 days by contacting support.

10. Limitation of Liability

The Platform is provided as-is without warranties of any kind. To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed amounts paid to us in the prior 3 months
• We are not responsible for the quality of detailing services on the Platform

11. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email at least 14 days before changes take effect. Continued use of the Platform after changes constitutes acceptance of the new terms.

12. Contact

For questions about these Terms contact us at support@detailflow.app